All of our products are made by two people here at FH therefore it takes us a while to make everything. Lock holsters and smaller accessories are shipped out on a weekly basis. This way we can spend all of our time working on your totally awesome utility belt or bag.
Please look through our policies before emailing us your questions. You just might find an immediate answer.
U-LOCK HOLSTERS
Yes! We are the true inventors of these incredibly simple yet functional products. They come in multiple sizes thus we most likely have the correct holster for your lock even if you do not see a photo of the exact model you use. There are about a million different u-lock sizes and models out in the world and we do our very best to accommodate each and every one of you.
If you do not know which size holster you need for your lock, you can let us know two dimensions in order for us to make you a custom holster. Please, please take these measurements yourself and do not forward us a link to a web page that provides dimensions because they are not the dimensions that we need.
1) Take the measurement from the outside edge to the outside edge of the U part of your lock.
2) Measure the diameter / width of the U-shaped bar. This is not the circumference.
Since we get these straps from junk yards and seconds from factories we do not always have consistent stock in any colorway except for black and grey. If you want a different color please email us, we might have some seatbelt webbing in blue, burgundy, tan.
PRODUCTION TURNAROUND TIME
We process shipments weekly on Thursday evenings. All Lock Holsters, and smaller accessories will be made and shipped out within the week they are ordered. If you order after Wednesday, it will ship out the following week. We do our best to get your products to you in a timely fashion, but because everything is made to order we have to allow for production time.
We are currently on a 3 week turnaround on all utility belt, bag, and spat orders. Please allow us this time before contacting us on the whereabouts of your product(s). Once your item(s) has shipped you will receive an email with tracking info.
If you are in a real time crunch feel free to contact us. We can be flexible depending on our work load.
DEPOSITS ON CUSTOM ORDERS
If you are ordering something directly from us or in person at our showroom we require at least a 50% non refundable deposit upon ordering and 50% payment upon completion. You have 6 months to pick up your item from us, or to communicate with us on delivery details. If 6 months pass from the time we call/email you about the completion of your item and you have not come to retrieve your product, you forfeit your product along with the deposit. We apologize for the inconvenience.
DOMESTIC SHIPPING
For smaller accessories like lock holsters and key rings we ship via USPS First Class Mail, for everything else we ship USPS Priority Mail. If you need UPS shipping instead just let us know.
INTERNATIONAL SHIPPING
Yes, we ship internationally. By default we use USPS International Priority Mail. For holsters, spats, 59rs and other smaller items it costs $12.00 to Canada & Mexico, $14.00 everywhere else. This is a flat rate envelope price so if you order more than one item that can fit in the envelope the shipping will stay the same price. If you order a utility belt or bag the price will range from $30-35 depending on the size of your order. Priority mail takes 6-10 business days. You may request a different shipping method if you wish.
First Class International = Cheapest. No estimated delivery date. No tracking
Priority International = 6-10 business day delivery. Tracking number
Express International = 3-5 business day delivery. Tracking number (good tracking)
RETURNS OR EXCHANGES
All returns are for store credit only. If you bought the wrong size we can exchange it for the correct size but otherwise, all sales are final.
CUSTOM ORDERS
All sales are final on all custom utility belts/bags etc. If you tell us what you want and then you don’t like it, it is not our fault. If there is something wrong with how the product was made we would be glad to fix it or replace it. Just let us know, otherwise we cannot exchange or return anything that was customized.
If you give us a color palette and say “I will let you guys design it, I trust you” then you are signing over your right to object to what you receive in the mail. This has maybe happened two or three times in the past 7 years. If you want to avoid this situation then please be as specific as possible in conveying what you want to us.
We have a large palette of colors. A lot of our more colorful solids are scrap fabrics from R.E.Load Bags and from various other places. We don’t have a consistent stock in every color at all times so just check with us if you have any questions.
WHERE CAN YOU FIND US?
Check our dealer list for a shop near you that carries FH. We frequently travel to the major cities all over the country attending craft fairs. That is a great way to meet us and see our full line of products in person. Check our site frequently for the list of fairs.
SHOWROOM HOURS AND LOCATION
Fabric Horse
310 N. 11th St.
2nd Floor
Philadelphia, PA 19107
M – F 1030ish-6ish
SPONSORSHIP
Please email us at info@fabrichorse.com to ask about sponsoring your event. We are not always able to, but if we can we will.